Terms & Conditions
Terms and conditions of Therapy
Illness
If you have flu-like symptoms or have been in contact with anyone who has been diagnosed with any infectious illness, please rearrange your appointment or change to a remote counselling session.
Cancelation policy
EAP-Referrals
A 48-hour cancellation notice is required; if less than 48 hours’ notice is received, you will lose one of your allocated sessions, and your referral provider will incur a cancellation charge in line with my cancellation policy.
Self-referrals
Your appointment payment is due within 24 hours of reserving your time slot. It will be held for 24hours until payment is made in full. If extra time is needed, please contact me to arrange.
Payments are to be made by bank transfer; an invoice can be sent if required.
Advance block hypnotherapy session payments are non-refundable.
Counsellor responsibilities
- To be available at the agreed time
- To start and end on time
- To offer a quiet, appropriate and undisturbed space
- To maintain safe, professional boundaries
- To regard all contact and information as confidential unless he/she has reasonable doubt concerning the actual safety of the client or others
- To encourage client autonomy
- To work within the BACP Ethical Framework ( BACP Ethical Framework for the Counselling Professions), including regular supervision
- To review therapeutic work and relationship regularly
- In the unlikely event of the therapist cancelling due to illness or unforeseen circumstances, an alternative appointment will be offered as soon as possible.
Client responsibilities
- To attend punctually
- To give a minimum of 48 hours’ notice when cancelling/changing an appointment (or the full fee becomes payable)
- To pay for the session in full at the time of booking.
- Communicating with the therapist outside agreed counselling sessions to be limited to making, changing or cancelling an appointment unless by prior arrangement.
- To agree to give permission to contact your GP if the therapist has serious concerns about risk to self (client) or others
- To discuss with the therapist when you feel you are ready to end therapy
- To let the therapist know if you are in or are considering entering another therapeutic relationship.
Complaints Policy
If you feel you are not getting the service you need, I want to hear about your concerns so I can offer you the best possible service. Please speak to me directly. We could then agree to work in a different way, or I could refer you to another therapist if needed.
I am a member of the BACP (British Association of Counselling and Psychotherapy), NCPS, and GHR. They operate a complaints procedure and can be contacted at.
How to complain about a BACP member
Complaints & concerns procedure | NCPS
General Hypnotherapy Register Complaints Procedure
What I the therapist offers you.
I offer integrative counselling, which means I combine therapeutic interventions to help you reach your goals in therapy.
As a counsellor, I offer you my honesty and respect as we explore issues you would like to bring to counselling at the times we have agreed.
Confidentiality
There are boundaries and limits to confidentiality in certain cases. Confidentiality may be broken if:
- You or others are, in the opinion of the therapist, seem to be in danger or at serious risk of being harmed.
- The therapist is required to do so by subpoena (Court order or instructions from a coroner)
- The client infers involvement in or knowledge of an act of terrorism or of money laundering
- The client infers knowledge of or involvement in drug trafficking
- The client infers knowledge of or involvement in behaviours that may, in the therapist’s opinion, lead to harm or neglect of children and vulnerable adults.
Supervision and confidentiality
I monitor my own Practice by attending regular supervision for myself and am committed to my own self-development.
There are times when aspects of our sessions will be taken to supervision to monitor my Practice; at no time will your name or any identifiable information be mentioned, and my supervisor is also committed to our contracted confidentiality.
Records of sessions
I keep notes relating to our sessions. I keep the notes on a secure online platform Qunote, and i am registered with the ICOInformation Commissioner’s Office). Your notes are available to you on request.
Contacting you
I will contact you only between appointments, if necessary, for example, to rearrange an appointment. Or if you do not attend your appointment.
Where and how would you prefer I contact you in this unlikely event?
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Contacting myself between appointments
You may use this number to reach me via my business WhatsApp or telephone- 01492447200, or send an email to hello@fionatherapy.uk
It is possible to leave a voice mail on my phone, so if I am unable to answer, leave a message, email, or send a text, and I will get back to you as soon as I can.
The fees I charge are £65 per hour
Non-attendance
Should you cancel with less than the agreed 48-hour notice, or fail to attend an appointment, the full session fee will be charged.
Illness
I would ask that if you are displaying any symptoms of a contagious virus, you do not attend and contact me by phone to rearrange or attend via Zoom.
Therapeutic will
In the event of my sudden death, and in line with BACP guidelines, I have a professional will. You will be contacted by a registered therapist or supervisor of my choosing, who will offer you advice on finding alternative arrangements.
In the event I become suddenly unwell and not fit to work, I will contact you and offer you alternative arrangements. All prepaid therapy will be refunded.
GDPR Statement
Under the General Data Protection Regulations 2018, you have certain rights. These are:
- You are allowed to see your notes. This is facilitated by making a formal request.
- Having your records amended (change of name and address)
- Records are kept for 7 years after termination of therapy and then destroyed.
- You can request that your data be erased. However, there are exceptions to this. In the case of counselling records, insurance companies and ethical bodies ask for records to be available for the period of time as outlined above. By signing this document, you agree to have your records kept for 7 years after the termination of therapy.
Counselling Boundaries.
Each counselling session is 50 minutes, EMDR and Hypnotherapy are 90 minutes
If you arrive late, your sessions will still start at the allocated time; rescheduling may be necessary for hypnotherapy and EMDR appointments.
Contact outside of therapy sessions is to be made during working hours.
Contact via social media is only available on my business pages.
